FAQ
What is a thermal controlled fan
| The fan has built-in thermal sensor to read the ambient/attached object temperature, and the fan can be programmed to self-adjust the RPM accordingly such as ENERMAX Everest fan |
What is ENERMAX APS (Adjust Peak Speed) fan control
| APS (Adjust Peak Speed) is a built-in switch on PWM fan. It gives the fan different fan peak RPM options for users to chose. For example, ENERMAX TwisterPressure provides three speed option: 500-1200/1500/1800. |
What is ENERMAX SSC fan control
| SSC (Shift Speed Control) is a built-in switch on DC fan. It gives users the multiple choice of fan's max RPM. For example, TwisterStrom can set its max RPM of 1500/2500/3500 via SSC control. |
Why is higher air pressure fan preferred for CPU cooler
| When fan is applied with direct contact of certain airflow resistance object such as the heatsink of air cooler, or the radiatior of liquid cooler, the fan (blades) generating higher pressure can push more air to travel through, and take the heat away. |
How to find a Serial Number
| Serial numbers contain information about the product that ENERMAX can use to provide support. They are often preceded by “S/N:” and frequently appear next to a bar code. They are usually the longest sequence of numbers you’ll see on the label. Normally serieal numbers can be seen on the product packages and the product itself; you may find the serial number stickers on the following location: Cases: Rear panel, often near PSU slot Cooling: Side of radiator Fans: Top edge PSU: near the PSU cord jack |
ENERMAX Warranty Policy
ENERMAX WARRANTY POLICY STATEMENT
Warranty all (non-networking / non-sponsored) products purchased from ENERMAX as free from defects in material and workmanship for normal use by the original purchaser for warranty period. Except for the warranties set forth herein, ENERMAX disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Exclusion of Damages (Disclaimer)
ENERMAX's sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option. ENERMAX shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession. ENERMAX is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
Learn more visit: https://www.enermax.com/en/policy/warranty
Why are most heat pipes on air coolers made of copper and fins made of aluminum
| The ideal material for air cooler shall have good thermal conduction and absorption factors. Silver, copper are great thermal conductive material, following by gold and aluminum. For cost control, the cooling industry prefer copper and aluminum. Copper has good thermal conductivity, yet its absorption capacity is smaller than aluminum. Therefore copper is ideal material for heat pipe or cooling base plate. Aluminum is lightweight, easy to cast, and is ideal for fins, radiator. |
RGB and Addressable RGB lighting synchronization
| Some of ENERMAX products support RGB lighting synchronization and some support addressable synchronization. The difference is that RGB lighting synchronization requires 12V support through motherboards and the RGB sync header on motherboards is 4 pin (pin assignment: 12VGRB). On the other hand, the addressable RGB synchronization requires 5V support through motherboards and the addressable sync header (a.k.a. ARGB header) is 3pin (pin assignent: 5V/D/G) |
RGB lighting synchronizaiton with Razer Chroma
| ENERMAX joins Razer Chroma eco system and most of ENERMAX products are compatible with Razer Chroma. In order to use Razer software, Synapse, to control the lighting effects of your system, make sure your motherboard can support Razer Chroma, more information, please visit Razer website: https://www.razer.com/chroma |
What is the main advantage of liquid cooler against the air cooler
| Liquid cooler has higher thermal absorption capacity and faster conductivity than air cooler. Therefore it is a good weapon to elimiate the CPU hot spots when over clocking. For heavy-duty system, or CPU with auto-over-clocking function, it is recommended to use liquid cooler. |
What is micro-channel cold plate
| The micro-channel structure is adding the numerous fins on the cold plate to form very narrow gap channels for coolant to pass through. This design will greatly increase the the contact area to boost the thermal exchange rate. |
What additive could be added into the coolant
| The coolant usually contains the anti-freezing and anti-corrosion additives. The additives must be carefully diluted, otherwise the cooling performance will be reduced. |
How to determine your power requirements
| ENERMAX provides a FREE online software, PSU calculator, which users can use the tool to calculates what kind of PSU wattage their system need. Click the image below or visit:http://www.enermax.outervision.com |
What is the 80 Plus certificate for power supplies
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It's a voluntary certification program developed by Ecos Consulting and EPRI (Electric Power Research Institute) to promote more efficient energy using in PSUs (power supply units). In the beginning, it certifies PSUs with AC/DC conversion efficiency reaching 80% at 20%, 50% and 100% of rated load, and with a power factor of 0.9 or greater at 100% load. PSUs meet these standards are 80 PLUS 'standard' certified. Later, along with the technical development, it works out several higher efficiency standards such as Bronze, Silver, Gold, Platinum, and Titanium. 
For a complete list of all ENERMAX power supplies, please visit: https://www.enermax.com/en/products/category/power-supply |
How to Choose a PC Power Supply
| a. Efficiency: buying a higher-ranking 80 PLUS certified PSU, such as 80 PLUS Platinum/Gold level or at least 80 PLUS Bronze level. A PSU with higher efficiency helps reduce the Total Operation Cost (of electricity fare), and lessen the system noise as the PSU fan doesn't run at a high speed since there isn't so much heat emitted. b. Wattage: get a PSU with at least 20%-30% extra power of system requirement is recommended, to assure system upgrade expandability and to achieve better efficiency. Furthermore, such buffer of power also ensures the PSU lifespan (by delaying the aging factor). c. Rated temperature: cheap PSUs' manufacturers definitely don't want to reveal this information. Please see the following examples. Brand A 500W PSU costs $59.99; Brand B 500W PSU costs $39.99. Most users would tend to buy Brand B PSU becuase of the better value. But let us make a clearer clarification. Brand A 500W PSU costs $59.99 and guarantees of full power @ 40C/104F; Brand B 500W PSU costs $39.99 and guarantees of full power @ 25C /77F The common PC internal temperature is around 35-38C, or even higher, therefore chossing a expensive, higher temperature rated PSU can ensure better stability and lifespan. |
What you need to know about single rail +12V power supply
| The most important advantage is it gives best compatibility; users don't have to worry how to distribute their devices to different +12V rails. The concern about safety is its shortcoming – single +12V rail usually means no OCP on +12V rail, that is, less protection. This is critical for high wattage PSU, such as >1000W level which could offer > 80A 12V power. A short-circuit could damage many system parts if powered by a single 12V rail PSU, whereas multiple 12V rail power supply could reduce the damage, or even keep the system unharmed. |
What is boundary layer in liquid cooler
| When the fluids pass through a surface, partial of the fluid will form a residiual film on the surface, known as boundary layers. This layer will obstruct the heat exchange efficiency. For liquid cooler, reducing the boundary layer in micro-channel (base plate) will help to boost the cooling performance. Enermax patented Shunt Channel Technology plays an importat role to eliminate the the boundary layer and reduces flow resistance. |
What you need to know about multiple rail +12V power supply
| The answer is just the reverse of a single 12V rail PSU. Multiple 12V rail PSU has better safety performance. Yet user needs to properly connect/distribute their devices to different +12V rails connector, and this becomes critical when they plan to use devices with higher power consumption, otherwise, the 12V rail Over Current Protection might be triggered and shut down the power. Note: you can check your home AC circuit breaker box, and it should contain several circuit breakers to ensure safety if an abnormal situation takes place and the breaker will be tripped to avoid fire incidents. If the box contains only 1-3 breakers, then just like mono +12V rail PSU, it will burn out everything when bad thing happens. |
What is ErP Lot 6 stands for
| ErP stands for EU directive of ErP (energy related products) regulation and classifies variety catogerties/lots. ErP Lot 6 requires the home appliance 'Standby and off-mode' power consumption shall be less than 0.5W at 230VAC for version 2013 (< 1W for version 2010). An ErP Lot 6-compatible PSU is necessary to ensure that the system meets the requirements. For more information: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32013R0617&from=EN |